Humanizing the isolation during the COVID-19 pandemic: The "Shortening Distances" Program

The SARS-CoV-2 virus led to the implementation of extreme isolation measures in hospitalized patients, with the consequent prohibition of family visits, and the free movement of non-health personnel within the hospital. Hospitalization as an entrance to a strange and hostile place could generate different emotions in patients, including fear and uncertainty. This article describes the development and implementation of a program to respond to the need for communication between patients and their families, during their hospitalization due to COVID-19. The program was structured in three phases (pre-call, call/video call and post-call). 451 interventions were carried out. The highest demand for intervention for communication came from conventional hospital wards with 56.74% and 43.25% from critical wards. The program revealed situations related to hospitalization and isolation;A program was quickly activated to humanize the care process during the COVID-19 pandemic and maintain contact with patients and families using new communication technologies.

Management and leadership of nursing services in the emergency plan for the pandemic COVID-19: the experience of the Clinic Hospital of Barcelo

At the international level, the enormous demand to manage the COVID-19 pandemic has posed a challenge both in the provision of personnel and in supplies and sanitary material. There is no precedent or publication related to the management and leadership of nursing services in Spain within the emergency plan for the COVID-19 pandemic. This article describes the experience of the Hospital Clinico de Barcelona in the current extraordinary circumstances that undoubtedly constitute a nursing management of enormous magnitude and unprecedented due to the high number of people affected and the extraordinary risk of healthcare personnel. Following national and international guidelines to alleviate the pandemic, protect health and prevent the spread of the outbreak. The ability to work as a team, emotional management and respect for organizational decisions have made it possible to face the challenges that the pandemic has put in place and that the Nursing Department can lead in a calm and orderly manner the different actions to perform. Lastly, it will be necessary to continue with an in-depth analysis of the situation and of the actions carried out in order to identify the areas for improvement as well as to evaluate the overall nature of the process. (C) 2020 Elsevier Espana, S.L.U. All rights reserved.